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LIMITED PRODUCT WARRANTY
Terms and Conditions   Want to know more?
All FaitalPRO products are covered by a three (3) years Limited Product Warranty on manufacturer’s defect from the date indicated by the production tracking code present on the product label.
All FaitalPRO products are also covered by a two (2) years Limited Product Warranty on manufacturer’s defects from the date of purchase if purchased directly from Faital S.p.A. (Italy), Faital USA Inc. (USA), Faital ASIA Ltd. (Hong Kong) and if the original invoice of purchase is presented at the time of claim. Whichever expires last applies according to the terms of each.

In order to simplify the warranty process, a specific reference guide has been developed to specify what is or is not usually covered by the FaitalPRO Limited Product Warranty (Attachment 1). Based on Faital’s experience, a wide variety of potential failure modes have been addressed in order to determine where the responsibilities lie and whether a resolution applies and can be provided.

For any inquiries related to our Limited Product Warranty please write or call us at:

Faital S.p.A.
Attn : Pro-Audio Division (FaitalPRO)
Via Bruno Buozzi, 12
San Donato Milanese, 20097
ITALY

Tel. : +39.025277031
Fax: +39.025231130


click here and get in touch with us using our Contact Form

The official FaitalPRO Limited Product Warranty Claim Form will be made available to the claimant along with a list of the required documents and other materials. In order to be evaluated, the claim form will have to be returned as soon as possible, completed in all its parts and accompanied by all the proper and requested documentation and materials. The quality assurance process will not start until a claim form is completed with all proper and requested information and sent to our attention.

The FaitalPRO Limited Product Warranty covers all defects in material and workmanship except: damage caused by accident, misuse, abuse, product modification or neglect, or damage incurred during shipment better details may be found in the tables displayed below; damage resulting from the performance of repairs by unauthorized recone/repair centers; claims based upon any misrepresentation by the seller; any FaitalPRO product on which the date code/serial number has been defaced, modified, removed or replaced.
Faital will cover all labor and material expenses for all repairs carried out at any of the Faital facilities as covered by this Limited Product Warranty.

The product owner is responsible for transporting the product for repair or arranging for its transportation and for payment of any initial shipping charges. Faital will pay the return shipping charges if repairs are covered by the FaitalPRO Limited Product Warranty.

Faital’s liability is limited to the repair or replacement, at Faital’s option, of any product judged defective after proper analysis by Faital’s R&D dept. and shall not include incidental or consequential damage of any kind.

This limited warranty gives you specific legal rights and you may also have other rights which vary from country to country.

OEM Product This FaitalPRO Limited Product Warranty does not apply to products manufactured by Faital for other Companies/brands as OEM / Private Label products. As part of the agreement with OEM (Original Equipment Manufacturer) / Private Label customers, Faital warranties the product to the OEM / Private Label customer only and not to the end user, distributor or customer purchasing the product manufactured by said customer.
We are in no way bound to or involved with any warranty offered by our customers to their end users or distributors.

Faital S.p.A. reserves the right to change the terms and conditions of the warranty applied to its products without notice. Any changes will be promptly published on this website.


Coverage Check List
Mechanical Defect
Code Description Problem Explanation Coverage
A1 Bad Assembly Visibly defective product assembly
A2 Shifted Front or rear plate shifted. The voice coil is jammed in the air gap
A3 Short lead wires Too short lead wires, cut during operation (if not due to over excursion or asymmetric pressure in the enclosure)
A4 Blistered Former Blistering of the former facing the winding
Note: Except if F2 occurs
A5 Long lead wires Too long lead wires hit the cone during operation
A6 Detached Surround Detachment or delamination of sorround from the cone
A7 Cut lead wires Lead wires cut by mechanical fatigue under normal use conditions (if not due to over excursion or asymmetric pressure in the enclosure)
Note: Except if A25 and/or A28 occurs
A8 Loose phase plug Compression driver's phase plug is loose
A9 Loose dust-cap Dust-cap loose from cone
A10 Spider Adhesive Breaking of the spider/voice coil or spider/frame adhesive joint
A11 Voice coil Adhesive Breaking of the voice coil to cone or diaphragm adhesive joint
A12 Detached Gasket Loudspeaker gasket detached (if not pulled or removed by user)
A13 Ovalized voice-coil Ovalized voice coil causing rub (if not due to "bottoming" caused by over excursion)
Note: Except if A25 and/or A28 occurs
A14 Torn Spider Spider/s are torn (if not due to over excursion or asymmetric pressure in the enclosure)
Note: Except if A25 and/or A28 occurs
A15 Torn Surround Cone surround is torn (if not due to over excursion or asymmetric pressure in the enclosure)
Note: Except if A25 and/or A28 occurs
A16 Broken terminals Broken electrical terminals due to shock or improper handling
A17 Missing Moving Parts Missing Moving Parts on returned/claimed item
A18 Broken Magnet Split ring magnet. The voice coil is jammed in the air gap
A19 Torn lead wires Lead wire accidentally snapped
A20 Cut lead wires Lead wires cut due to improper operation
Note: See A25 and A28
A22 Broken dust-cap Sagging or perforated Dust-cap
A22 Bad diaphragm replacement Bad or user-replaced diaphragm
A23 Broken Basket Broken or warped basket due to shock or drop
A24 Broken Cone Folded or torn cone due to wear and tear or improper handling/use
Note: See also A25 and A28
A25 Over Driven Exceeding of excursion limits: circularly folded cone and/or "bottomed" voice-coil. Damaged suspension and/or sign of phase plug on diaphragm in compression drivers
A26 Broken or lost Screws Loudspeaker or compression driver assembly screws completely or partially broken or missing
A27 Broken diaphragm Broken or warped diaphragm due to excessive power or improper handling
A28 Buckling Former Buckling of the voice coil former (voice coil driven out of the air-gap)
A29 Reconed / Replaced Diaphragm Reconed unit or replaced compression driver diaphragm
Electrical Defect
Code Description Problem Explanation Coverage
B1 Short circuit Winding in short circuit by melting with the return wire
Note: Except if B8 and/or B9 occurs
B2 Open circuit Voice coil winding in open circuit by breaking of output wire at fatigue or melting of lead wire soldering
Note: Except if B8 and/or B9 occurs
B3 Shifted Winding Partial or complete shifting or detachment of the coil winding (not due to "bottoming" caused by over excursion or asymmetric pressure in the enclosure)
Note: Except if E9, E12, A25 and/or A28 occurs
B4 Chips in gap Chips or dirt in the air gap
B6 Cold Solder Cold Solder of the lead wires
B7 Winding Insulation Winding in open circuit due to insulation melting
Note: Except if B8 and/or B9 occurs
B8 Direct current Carbonisation of one half of the coil
Note: See also B9
B9 Overheated / Overpowered Overheating or overpowering of the voice coil. The coil winding is blackened or carbonized
Acoustical Defect
Code Description Problem Explanation Coverage
C1 Bad Frequency Response Frequency response curve goes outside the accepted QC limits
C2 Bad Impedance Response Impedance response curve goes outside the accepted QC limits
C3 Buzzing Unusual noise in sinusoidal excitation (Buzz)
C4 Softened Spider Softened spider causes Rub or Buzz (not due to over excursion or asymmetric pressure in the enclosure)
Note: Except if E9 and/or E12 occurs
C5 Coil Rubbing The voice coil rubs in the air gap's surface producing extraneous noise
General Defect
Code Description Problem Explanation Coverage
D1 Expired warranty FaitalPRO Product Warranty expired
Note: Production year, week and day are identifiable through the production code printed on the product label
D2 O.K. No defect found
D3 Missing Article Article listed in the delivery note not present in the shipped items
D4 Broken Loudspeaker or compression driver Complete destruction of the loudspeakers
D5 Discontinued product Discontinued Product is no longer on the official FaitalPRO catalog
Downloadable Contents Product Warranty (59.3 KB)